At Cleopatra Casino, your privacy and the security of your personal data are among our highest priorities. This Cleopatra Casino privacy policy explains in detail how we collect, process, store and protect the personal information you provide when using our platform at cleopatracasinoo.com. We operate in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and we apply GDPR standards where applicable to ensure the highest level of data protection for all our players.
1. Who Is the Data Controller?
Cleopatra Casino is operated by a company registered in Curaçao, duly licensed by the Government of Curaçao. For the purposes of data protection and information security, we act as the data controller responsible for your personal data. If you have any queries relating to how we handle your user data, you may contact our Data Protection Officer (DPO) at: [email protected].
2. Personal Data We Collect
The Cleopatra Casino data collection process covers various categories of information necessary to provide you with a safe, compliant and personalised gaming experience. The categories of personal information we collect include:
2.1 Identification and Contact Data
- Full name, date of birth, nationality
- Email address, phone number, residential address
- Copies of identification documents (passport, driver's licence, national ID) required under our KYC obligations
2.2 Financial Data
- Payment method details (card numbers, e-wallet identifiers, crypto wallet addresses)
- Transaction history: deposits, withdrawals, balances
- Source of funds documentation where required by AML regulations
2.3 Gaming Activity Data
- Games played, bets placed, wins and losses
- Bonus usage and wagering progress
- Session duration and frequency of play
2.4 Technical and Device Data
- IP address, browser type and version, operating system
- Device identifiers, screen resolution, time zone
- Referring URL and pages visited on our platform
2.5 Communication Data
- Messages sent to our customer support team via live chat or email
- Records of promotional emails opened and links clicked
- Complaints and dispute correspondence
2.6 Sensitive Data
We may, on occasion, process sensitive personal data — such as health information provided voluntarily in the context of responsible gambling support — only with your explicit consent and for the specific purpose stated at collection.
2.7 Data from Third Parties
We may receive user data from third-party partners such as payment processors, identity verification services, fraud prevention agencies and marketing affiliates, in order to fulfil our legal and contractual obligations.
3. How We Collect Your Data
Cleopatra Casino data collection occurs through the following methods:
- Directly from you: when you register an account, complete verification, make deposits or withdrawals, contact support, or participate in promotions
- Automatically: via cookies, web beacons, pixel tags and similar tracking technologies when you browse our website or use our mobile app
- From third parties: as described in Section 2.7 above
4. Purposes of Data Processing
At Cleopatra Casino, data processing is carried out for specific, legitimate purposes only. We do not process your personal information beyond what is necessary for these stated purposes:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Contract performance |
| Payment processing and withdrawal verification | Contract performance |
| KYC and AML compliance | Legal obligation |
| Fraud detection and prevention | Legitimate interest / Legal obligation |
| Responsible gambling tools and self-exclusion management | Legal obligation / Legitimate interest |
| Marketing communications (with your consent) | Consent |
| Customer support and dispute resolution | Contract performance / Legitimate interest |
| Platform improvement and analytics | Legitimate interest |
| Regulatory reporting | Legal obligation |
5. Cookie Policy
The Cleopatra Casino cookie policy governs how we use cookies and similar technologies on our website and mobile application. Cookies are small text files placed on your device to help us deliver a better, more personalised experience.
5.1 Types of Cookies We Use
- Essential cookies: Necessary for the website to function correctly. These include session cookies that keep you logged in and security cookies that prevent fraudulent activity. These cannot be disabled.
- Analytical cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). They collect anonymous usage statistics to help us improve our platform.
- Functional cookies: Remember your preferences, such as language settings, preferred currency or display options.
- Marketing cookies: Track your browsing habits to deliver targeted advertisements and measure the effectiveness of our campaigns. These are only activated with your consent.
5.2 Managing Your Cookie Preferences
You can manage your cookie preferences at any time through the cookie consent banner displayed when you first visit our site, or through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the Cleopatra Casino platform. Our cookie policy is reviewed regularly to ensure it remains up to date.
6. Sharing Personal Data with Third Parties
Your personal data and user data are treated with the utmost confidentiality. Cleopatra Casino does not sell your data to third parties. However, we may share your personal information in the following circumstances:
6.1 Payment Service Providers
To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer, we share the minimum necessary financial personal data with our trusted payment partners.
6.2 Regulatory and Law Enforcement Authorities
We may disclose your personal information to government bodies, law enforcement agencies or regulatory authorities where required by law, including for AML reporting or responding to court orders.
6.3 Identity Verification and Fraud Prevention Partners
We share user data with KYC and identity verification providers as required under our licensing obligations to confirm your identity and prevent fraud.
6.4 Marketing and Analytics Partners
With your consent, we may share anonymised or pseudonymised personal data with analytics and advertising partners to help us measure and improve our marketing activities.
6.5 Group Companies
We may share personal information with affiliated entities within our group of companies for internal administrative purposes, always subject to the same data protection standards described in this Cleopatra Casino privacy policy.
7. International Data Transfers
Cleopatra Casino operates globally, and your personal data may be transferred to, and processed in, countries outside Australia. Where such transfers occur, we ensure that appropriate safeguards are in place — including standard contractual clauses approved by data protection authorities — to protect your personal information in accordance with the Australian Privacy Principles and applicable data protection laws.
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Cleopatra Casino data security is implemented through a multi-layered approach. We employ industry-leading technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our information security infrastructure includes:
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using the same technology trusted by leading financial institutions
- Data encryption at rest: Sensitive personal information stored in our databases is encrypted
- Firewall protection: Our servers are protected by advanced firewalls and intrusion detection systems
- Access controls: Only authorised staff with a legitimate need can access your user data, and all access is logged and audited
- Regular security audits: We conduct periodic assessments of our information security systems to identify and address vulnerabilities
- RNG certification: Our games are certified by independent laboratories to ensure fairness
Despite our best efforts, no method of data transmission over the internet or electronic storage is 100% secure. We continuously work to strengthen our data security practices.
9. Data Storage and Retention
Cleopatra Casino data storage practices are governed by legal, regulatory and business requirements. We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:
- Active accounts: Personal information is retained for the duration of your account and for up to 5 years after account closure, in compliance with AML and gaming regulations
- Transaction records: Financial user data is retained for at least 7 years to meet taxation and AML obligations
- Marketing data: Retained until you withdraw consent or for up to 3 years from your last interaction with our marketing communications
- Support correspondence: Retained for up to 3 years after the matter is resolved
Once retention periods expire, your personal data is securely deleted or anonymised in accordance with our data storage procedures.
10. Your Privacy Rights
As an Australian resident, you have a number of privacy rights under the Privacy Act 1988. Cleopatra Casino is committed to upholding these privacy rights and facilitating their exercise:
| Right | Description |
|---|---|
| Right of Access | Request a copy of the personal data we hold about you |
| Right of Correction | Ask us to correct inaccurate or incomplete personal information |
| Right to Deletion | Request deletion of your user data where there is no lawful basis for continued processing |
| Right to Restriction | Ask us to restrict data processing in certain circumstances |
| Right to Data Portability | Receive your personal data in a structured, machine-readable format |
| Right to Object | Object to data processing based on our legitimate interests or for direct marketing purposes |
| Right to Withdraw Consent | Withdraw consent to data processing where consent is the legal basis, at any time |
To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Please note that some requests may be subject to identity verification before we can process them.
11. Supervisory Authority
If you believe that Cleopatra Casino has not handled your personal data in accordance with the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Online complaint form: Available on the OAIC website
We encourage you to contact us first at [email protected] so we can address your concerns directly before escalating to the OAIC.
12. Responsible Gambling and Data Protection
Cleopatra Casino is committed to responsible gambling. As part of our responsible gambling programme, we use your personal data and gaming activity information to identify patterns that may indicate problem gambling. The data processing involved in responsible gambling measures — including deposit limits, loss limits, bet limits, session limits, cooling-off periods (24h, 48h, 7 days, 30 days) and self-exclusion options (6 months, 1 year, 5 years, permanent) — is carried out to fulfil our legal obligations and protect our players. This use of your personal information is an essential part of our privacy and player protection framework.
13. Children's Privacy
The services provided by Cleopatra Casino are strictly for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe that a minor has provided us with their personal information, please contact us immediately at [email protected] and we will take steps to delete that data promptly.
14. Changes to This Privacy Policy
Cleopatra Casino reserves the right to update this privacy policy at any time to reflect changes in applicable law, our business operations or industry best practices. We will notify registered players of material changes via email or a prominent notice on our website. The date of the most recent revision will always be displayed at the top of this page. Your continued use of our platform after changes are published constitutes your acceptance of the updated Cleopatra Casino privacy policy.
15. Contact Us
If you have any questions, concerns or requests relating to data protection, personal data, privacy rights or any aspect of this Cleopatra Casino privacy policy, please do not hesitate to contact us:
- Data Protection Officer: [email protected]
- General privacy enquiries: [email protected]
- Customer support: [email protected] or via live chat 24/7 on cleopatracasinoo.com
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Activate NowFrequently Asked Questions
What personal data does Cleopatra Casino collect?
Cleopatra Casino data collection includes identification details, contact information, financial data, gaming activity, technical device data and communication records. We collect only what is necessary for the purposes described in this privacy policy.
How does Cleopatra Casino use cookies?
Our Cleopatra Casino cookie policy covers four types of cookies: essential, analytical, functional and marketing. Essential cookies are always active; others can be managed through your browser or our cookie consent tool.
Is my personal information safe at Cleopatra Casino?
Yes. Cleopatra Casino data security uses 256-bit SSL/TLS encryption, firewalls, encrypted data storage and strict access controls to protect your personal data. Our information security team conducts regular audits to maintain the highest standards of confidentiality.
Can I request deletion of my personal data?
Yes. Under your privacy rights as an Australian resident, you may request deletion of your user data where there is no lawful basis for continued retention. Please email [email protected] with your request. Note that some data must be retained to meet our legal obligations.
How long does Cleopatra Casino store my data?
Cleopatra Casino data storage periods vary by data type: account data is kept for up to 5 years after closure; transaction records for at least 7 years; marketing data until consent is withdrawn; and support records for up to 3 years after resolution.
Who can I contact if I have a privacy complaint?
First, contact our DPO at [email protected]. If unsatisfied with our response, you may escalate your privacy complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. Cleopatra Casino is committed to resolving all data protection concerns promptly and fairly.
Does Cleopatra Casino sell my personal data?
No. Cleopatra Casino does not sell your personal information to any third parties. We share user data only where necessary for service provision, legal compliance or with your explicit consent, as described in this privacy policy.
What are my rights regarding data processing?
Your privacy rights include the right to access, correct, delete, restrict or port your personal data, and to object to certain data processing activities. You may also withdraw consent to data processing where consent is the legal basis. Contact us at [email protected] to exercise these rights.